Project Management / Scrum Master

 

Are you are looking for a resource with a diversified blend of expertise from both the corporate world and the new emerging entrepreneurial frontier?

I am an innovative, results-oriented project manager/scrum master and dedicated team player with a solid background in tried and true software development methodologies all while adapting and adopting the newest innovations.

A unique career background with over 17 years continuous career progression in various roles in Technical Pre-Sales, Test Management, Business Analysis, Online Business’, End User training and implementation, and finally settling into Project Management / Scrum Master. I have undertaken a wide range of large-scale and complex assignments, small emerging cutting edge technology and entrepreneurial small business mandates.

I have a proven success record in the areas of project management, operations, software and new product implementations, process re-engineering, and e-business solutions. Exceptionally strong skills in team building, communication and presentation, as well as inter-department and executive client relations and account management.

Always enthusiastic with high-energy to inspire others to deliver value while having fun as a team!

Skill Set

  • Software Project Management
  • Agile Scrum Methodologies
  • Business & Requirements Analysis
  • Software Implementation Training – Creation & Delivery
  • Digital Internet marketing
  • Budget & Resource Management
  • Risk Management
  • Team Management
  • C level Communications
  • Product Strategy
  • Professional Services’ Sales
  • RFP & SOW Preparations
  • UX & UI Design

Tools & Technology

  • AProject Management –  JIRA – Trello – Basecamp – Asana – MS Project – Wrike – Slack
  • ALM Application Lifecycle Management -Quality Center – Quick Test Professional – Loadrunner
  • SOA & WEB Services
  • HTML – XML – CSS
  • .NET Thick Client resource management application
  • SQL / TOAD
  • JAVA Thick Client Real-time – transactional application
  • WEB Portal Online Real-time – transactional application
  • Guidewire Claim Center
  • Microsoft Server SQL
  • SOAP UI Pro
  • WordPress
Team Foundation Server (TFS)
Customer Relationship Management (CRM)  – SAP – Aweber – Mailchimp – Ontraport – InfusionSoft – SalesForce
Enterprise Resource Planning (ERP) – SAP  – PeopleSoft – Oracle
Software as a Service (SaaS)
  • Adobe Photoshop & Indesign
  • Facebook Ads management

Employment History

Implementation Project Manager

Indie Corp.
Montreal, Quebec

August 2011 – Present

Project Manager / Scrum Master and lead designer to various projects with various entrepreneurs to research, analyze, and execute new business initiatives. Collected the customer requirements as user stories and business data to create a business plan. Managed the project teams using Agile Scrum methodologies to achieve business goals. Implemented business relationships and partnerships through direct meetings with customers and industry personnel. Worked with the internal departments and external partners to execute business plans and strategies. Evaluated customer requirements and developed a business plan to meet these requirements. Built strong relationships with prospective clients for new opportunities. Created business development strategies to increase company revenue and develop brand value. Researched the market trends to identify customer demand for the proposed products and services. Supported the management in contract development, customer negotiations and product enhancements. Coordinated with management to review and improvise the relevant business development activities. Planned and conducted creative corporate programs to impress clients.

Functioned sometimes as both Product Owner to my clients to manage the product backlog and Led as the Srum Master / Project Manager agile ceremonies: Release planning – Sprint Planning – Sprint Review – Sprint Retrospective 

Always focused on resolving impediments to successfully deliver results.

Clients: JumpFLY Media INC ~ Lorna Wellness ~ Milissa Claire Inc.  Rebecca Matias Inc ~ Blaho Coaching Inc. ~ Rhonda Smith ~ Hauser Media Inc. ~ Cristina Doro ~ Beauty by Design Inc. ~ Lawrence Executive Coaching ~ Nancy Kobel Performance Coaching

Industry: Multiple Online Business’    Development Methodology: Agile

Tools & Technology & Applications: Photoshop – InDesign – WordPress  – Aweber – Mailchimp – Ontraport – Jira – Trello – Basecamp – Facebook Ads management

Team Details: Managed distributed teams onshore & offshore ranging from  2-5 developers, 1-3 tester, 2-4 designers, and 1-3 VAs

ADM Business Consultant

Hewlett Packard Enterprises
Montreal, Quebec

May 2017  September 2018

Provided professional services in business solution development for HPE client projects and programs. Responded to various RFPs and conducted oral presentations for potential clients. Developed estimation and planning models for system integration projects. Developed methodologies for Packaged Solution and Business Transformation projects. 

Client: Hydro One     Role: Solution Architect

Summary: Developed solution architecture to support the SAP Core Business Processes and Technology Transformation Program. Analyzed current state technology environment and developed future state architecture. Led an effort to create a transformation program road map. Adapted agile methodology to the client environment and participated in methodology rollout and training activities. Documented and Presented the Executive Summary, Solution Foundation Design, and Transition plan. Developed a fast lane slow lane delivery model across multiple SAP Modules

Industry: Utility Development Methodology: Waterfall

Tools & Technology & Applications: ALM ( Application Lifecycle Management) ~ Sprinter ~ QTP ~ SAP Modules – BI, Billing, BOBJ, DM, FICA, Finance, HR-PAY, Supply Chain, WEAM

Team  Details: Coordinated and managed a combination of onshore(5-12) & offshore resources (India) (10-20)

SR IT Consultant

Indie Corp.
Montreal, Quebec

November 2011  April 2016

Executed on various mandates as an independent consultant \ contractor.

Client:  Intact          Role: Project Consultant

Summary: Project: The development of a customer facing a web-based interface to Claims Guidewire. As part of an agile squad, I participated and sometimes led the traditional agile ceremonies including, the daily scrum, sprint planning, sprint retrospective, and sprint review. Responsible for updating the sprint burndown chart and general maintenance of the product backlog. Successfully deployed 3 releases consisting of 3-4 sprints each.

Industry: Insurance      Development Methodology: Agile

Tools & Technology & Applications:  JIRA – Guidewire Claim Center – VB Scripting – QTP 

Client: CN         Role: Team Lead

Summary: Project: RTBI- Real-time application used to monitor the states and positions of the locomotives and trains. Responsible for defining activities and strategies for Functional Testing, System Testing, and Performance Testing. Responsible for assigning workload to testers and advised on timelines to managers for each release and test cycle.  Responsible for implementing release management activities as part of the quality assurance process. Coordinated deployments between environments for defect resolution, enhancements and new functionality. Prepared reports on testing status for receiving sign-off from appropriate stakeholders.

Industry: Transportation    Development Methodology: Waterfall

Tools & Technology & Applications: HP Quality Center, Microsoft Excel, Microsoft Word, ETR From IBM, IBM Websphere MQ Explorer, Microsoft Visio, Sharepoint, TFS Technologies Tested: Silverlight, Java, IBM Websphere Message Broker, IBM Websphere Business Events, IBM Operational Decision Management, XML, Witronix, SOAP Services, REST Services, GIS Geospatial, Oracle

Team  Details: Coordinated and managed a combination of onshore resources (3-5) 

Client: BNC – National Bank of Canada     Role: Lead Project Integrator

Summary: Contracted to define, manage, and coordinate all testing and deployment activities for the eStatement project. This complex project required extensive collaboration with a suite of stakeholders, including project managers, business analysts, software developers, SMEs, solution architects and a 3rd party vendor. I recruited and trained a team of specialists, and managed their performance throughout the duration of the project. I was brought in to bring the project back on track, contributing to re-engineering the solution and providing more realistic estimates. I re-wrote the deployment and test strategy, effectively coordinating the use of test data and environments with other development teams.

Also worked on various regulatory projects for Basel III & IV compliance.

Industry: Banking & Finance     Development Methodology: Waterfall

Tools & Technology & Applications: ALM ( Application Lifecycle Management) ~ SOA Services ~ SQL ~ Web Technologies ~ 3rd Party Vendor Mainframe ~ SOA ~ HTML ~ Java ~ SOAPUI ~  ORACLE ~ ETL ~ SharePoint 2010 ~ Selenium ~ Planview ~ SOAP UI Pro ~ Quick Test Professional ~ XML ~ SOAP ~ Web Services ~ JAVA Thick Client Real-time – transactional application ~ WEB Portal Online Real-time – transactional application

Team  Details: Coordinated and managed a combination of onshore resources (10-15) 

Client: RONA     Role: Implementation Project Manager 

Summary: Responsible for the implementation of HP Quality Center. Developed and implemented test management standards across the organization to adopt HP Quality Center as a test management tool, and establish better test management processes. Provided demonstrations to management teams and training to QA specialists on the use of HP Quality Center and QA best practices. Designed test management guidelines documentation and coordinated HP Quality Center customization to standardize test management and satisfy organizational testing needs. Consulted and supported QA leads on test management framework for their projects: managing test assets, planning test execution, creating efficient and meaningful test reporting.

Industry: Retail    Development Methodology: Waterfall

Tools & Technology & Applications: HP Quality Center -Microsoft Office

Team  Details: Trained, coordinated and managed a combination of onshore resources (10) 

 

SR IT Consultant / Solution Architect

Pegasie Technologies

November 2003  September 2011

In house consultant for a boutique style consulting firm of IT QA professional services and HP software reseller. I was fortunate to be in a position to learn and master multiple aspects of the firm’s business and served in multiple roles. I prepared tailored C level presentation decks and gave multiple in person and virtual sales presentations on HPE’s  Application Delivery Management stack. which included complete solution architectures and professional services offerings.

✓ Provided technical, solution development, and project management expertise to various projects throughout the firm.
✓ Responded to various RFPs and conducted presentations for potential clients both in person and virtual.
✓ Developed estimation and planning models for system integration projects.
✓ Developed methodologies for Packaged Solution and Business Transformation projects.
✓ Participated in recruiting, resource management, and project staffing activities.
✓ Created solution architectures and planned the development effort.
✓ Researched and analyzed competitor offerings and identified core solution differentiation to gain market share.
✓ Analyzed current state technology environment and developed future state architecture.
✓ Prepared teaching assets and gave training on the HP test tool suite – ALM – Quality Center – Quick Test Professional – Loadrunner

Client: BNC National Bank of Canada     Role: Testing Center of Excellence Principal Architect

Summary: Serving as a lead technologist in Quality Assurance, shaping best practices across tools, processes and development with an emphasis on automation. Working across the entire QA organization, identifying innovative opportunities to more effectively implement automation across the enterprise leveraging tools such as HP Unified Functional Testing (UFT/QTP), Business Process Testing (BPT) and HP Quality Center (QC/ALM). 

Industry: Finance & Banking Development Methodology: Waterfall

Tools & Technology & Applications: UFT/QTP – ALM – Quality Center – Microsoft Office

Team  Details: Coordinated and managed a combination of onshore(12-20) 

Client:  Intact – Toronto          Role: Project Consultant

Summary: Trained QA team on HP Business Process Testing Module for Quality Center. Created a custom Automation Framework using HP BPT. Analysis of documents to identify test requirements. Developed a business process mapping and definition method for HP BPT. Wrote and executed test cases. Performed defect reporting & management.

Industry: Insurance      Development Methodology: Agile

Tools & Technology & Applications:  JIRA – Guidewire Claim Center – QTP – VB Scripting

Client: BDC Development Bank of Canada     Role: Lead Performance Testing Analyst

Summary: Served as the performance testing lead for a custom in house CRM application called CREM. I designed and implemented performance test plans, measured and validated system performance requirements via automated test development. I performed data form change analysis for performance test plan implementation, improving performance test architecture in coordination with systems engineering teams. Provided support to release engineering teams through deployment configuration and automated codes. 

Industry: Finance & Banking Development Methodology: Waterfall

Tools & Technology & Applications: CREM ~ Loadrunner

Team  Details: Coordinated and managed a combination of onshore(3-5) 

Clients: Desjardins Financiere  ~ Hydro Quebec ~ Belair Direct ~ RL Solutions ~ Videotron ~ Air Canada Vacations ~ Expedia ~ Transat ~ Quebec Ministry of Education 

Role: Consultant – Solution Implementation and Trainer

Summary: Develop training programs and course materials for multiple large corporations in Quality Assurance using HP test suite tools. Conducted classroom training sessions, webinars, and informal Q & A sessions for employees across several departments. Worked with managers to determine employee training needs and develop effective training programs. Wrote and revised handbooks and training manuals to reflect changing training requirements. Conducted personnel evaluations to determine expertise, accomplishments, and further training requirements.

Industry: Multiple Development Methodology: NA

Tools & Technology & Applications: HP test tool suite – ALM – Quality Center – Quick Test Professional – Loadrunner

Team  Details: Trained multiple resources as users and or administrators (5 – 50)

Client: BMO Bank of Montreal     Role: Testing Center of Excellence Principal Architect

Summary: Developed and implemented test management standards across the organization working with multiple QA groups to help adopt HP Quality Center as a test management tool, and establish better test management processes. Provided demonstrations to management teams and training to QA specialists on the use of HP Quality Center and QA best practices. Designed test management guidelines documentation and coordinated HP Quality Center customization to standardize test management and satisfy organizational testing needs. Consulted and supported QA leads on test management framework for their projects: managing test assets, planning test execution, creating efficient and meaningful test reporting. Developed custom test automation framework using HP Quick Test Professional (QTP); provided test automation demonstrations, training, in support of multiple QA groups.

Industry: Finance & Banking Development Methodology: Waterfall

Tools & Technology & Applications: UFT/QTP – ALM – Quality Center – Microsoft Office

Team  Details: Coordinated and managed a combination of onshore(12-20) 

Client: Nter – Lotto Quebec    Role: QA Lead Consultant

Summary: Planed, created and executed tests during the functional test phase. Provided test reports and dashboards to senior management on status for deliverables and test execution. Supported and mentored other project teams and members on Quality Assurance concepts and principles.

Industry:  Gaming Development Methodology: Waterfall

Tools & Technology & Applications:  SQL, Toad, Microsoft Office

Client: Yellow Pages    Role: QA Automation Consultant

Summary: I assisted in the development of a unique solution for data migration from a custom in-house application to a Siebel application using Quick Test Professional to “screen scrape” one application and migrate the data through the front end using Quick Test Professional as a data injection tool.  

Industry:  Advertising Development Methodology: Waterfall

Tools & Technology & Applications: QTP – Siebel 

Client: Bombardier Role: QA Analyst

Summary: Developed and executed automated test scripts using the Certify SAP test automation framework.

Industry: Transportation Development Methodology: Waterfall

Tools & Technology & Applications: Certify – SAP MM & PP modules

 

Quality Assurance Tool Manager

Bell Canada – Certen/Amdocs
Montreal, Quebec

February 2002  September 2003

 I functioned as the internal test tool support manager on multiple projects in both Montreal and Ottawa. I also developed QA best practices around the usage of the test tools and also served as an analyst when required.

✓ Administrated & trained users on HP Test tools

✓ Established QA methodology 

✓ Documentation and Report administration to upper management

✓ Wrote and executed test cases & Performed defect reporting

Industry: Telecommunications Development Methodology: Waterfall

Tools & Technology & Applications: HP Loadrunner – HP Quality Center – HP Quick Test Professional

 

Quality Assurance Team Lead

Karat Software / Freeborders Canada

April 2001  February 2002

Serving as the software quality assurance team lead to test a custom software that enabled computer-assisted designs in the apparel industry from design to production.

✓ Test team management, interviewing, hiring, and training

✓ Analysis of documents to identify test requirements

✓ Prepared Test plans and Test Cases

✓ Executed test cases & Logged Defects

Industry: Retail Apparel   Development Methodology: Waterfall

 

Quality Assurance Team Lead ♦ Automation Architect

Zero Knowledge

September 1999  April 2001

I was recruited by Zeroknowledge for my expertise in developing automated testing suites. I quickly became a team leader and developed a custom key-word driven framework moving away from a record/playback to the newest of methodologies (at the time) to a data-driven approach. The ZKS Freedom Network was a pioneer of anonymous networking technology.

 ✓ Development of custom key-word automation testing framework 

✓ Test team management, interviewing, hiring, and training

✓ Coordination of resource assignments

✓ Supervise and review team efforts

✓ Performed defect reporting & management

Industry: Telecommunications    Development Methodology: Waterfall

Tools & Technology & Applications: Winrunner – Microsoft Office

Team  Details: Trained, coordinated and managed a combination of onshore 3 resources

 

Quality Assurance Analyst

Richter Systems / Essentus

November 1998  September 1999

I joined Richter Systems who later became Essentus to complete my internship for my programmer analyst certification, upon completion of the unpaid three-month internship I was hired fulltime. I worked with the test team on an in-house ERP software specializing in the manufacturing of clothing and accessories. I completed an end to end automated regression test suite using Winrunner.

My duties included the following:

✓ Analysis of documents to identify test requirements

✓ Test Strategy / Test Plan / Test Case creation / Test Data Management

✓ Development of functional automated regression testing suite using Winrunner by MercuryInteractive(later bout out by HP)

✓ Executed test cases both manual and automated

Industry: Manufacturing    Development Methodology: Waterfall

Tools & Technology & Applications: Winrunner – Test Director –Microsoft Office

Education & Certifications

 

International Scrum Institute

Certificate

February 2019

Graduated

Scrum Master Accredited Certification – License 01267408175393

McGill University

Certificate

Montreal, Quebec June 2014

Graduated

Comprehensive Project Management

Concordia University

Certificate

Montreal, Quebec April 2007

Graduated

Business Analysis

CDI College

Degree

Montreal, Quebec September 1998

Graduated

Programmer Analyst